Return and Exchange Policy
- Returns:
If you're not entirely satisfied with your purchase, we offer a hassle-free return policy. Here are the key points to keep in mind:
- You have a generous 10-day window from the date of purchase to initiate a return.
- The item must be in its original condition, unused, and in the original packaging.
- To initiate a return, simply contact our customer support team, and they will guide you through the process.
- Once we receive and inspect the returned item, we will issue a refund to the original payment method, minus any applicable fees.
- Exchanges:
We understand that sometimes you may prefer a different design or color. To accommodate such preferences, we offer a straightforward exchange process. Here's what you need to know:
- Exchanges can be requested within seven days of the purchase date.
- The item you wish to exchange must be in its original condition, unused, and in the original packaging.
- To initiate an exchange, please reach out to our customer support team, and they will assist you in selecting an alternative item.
- Once we receive the returned item and inspect its condition, we will process the exchange and ship the new item to you.
Please note:
- Return and exchange shipping costs are the responsibility of the customer unless the item received was defective or damaged.
- Personalized or custom-made items cannot be returned or exchanged unless there is a manufacturing defect.